Question 1

How do I book my first therapy session?

Accepted Answer

Browse our therapist directory, filter by your preferences (specialty, availability, location), and click 'Book Session' on your chosen therapist's profile. You'll be guided through selecting a time slot and completing payment.

Question 2

What should I expect in my first session?

Accepted Answer

Your first session is typically an introduction where you'll discuss your goals, concerns, and what brought you to therapy. Your therapist will explain their approach and answer any questions you have about the process.

Question 3

How much do therapy sessions cost?

Accepted Answer

Session prices vary by therapist and are displayed on their profiles. Most sessions range from £60–120 per hour. Payment is processed securely through our platform at the time of booking.

Question 4

Can I change or cancel my session?

Accepted Answer

Yes. You can reschedule or cancel through your client dashboard. Cancellations made at least 48 hours before your session are fully refunded; cancellations made less than 48 hours before your session are non-refundable.

Question 5

Are online therapy sessions as effective as in-person?

Accepted Answer

Research shows that online therapy can be just as effective as in-person sessions for many mental health concerns. Our platform provides a secure, private environment for video sessions.

Question 6

How do I communicate with my therapist between sessions?

Accepted Answer

You can send secure messages to your therapist through our messaging system in your client dashboard. Response times vary by therapist, and this feature is not intended for crisis situations.

Question 7

Is my information kept confidential?

Accepted Answer

Absolutely. We follow strict confidentiality guidelines and GDPR compliance. Your personal information and session details are encrypted and only accessible to you and your therapist.

Question 8

What if I don't feel comfortable with my therapist?

Accepted Answer

It's important to feel comfortable with your therapist. You can easily switch to a different therapist through your dashboard. We encourage open communication about your therapy experience.

Question 9

Do you accept insurance?

Accepted Answer

Currently, we operate on a private pay basis. However, many insurance providers offer reimbursement for therapy sessions — we can provide receipts to submit to your insurance company.

Question 10

What happens in a crisis or emergency?

Accepted Answer

Our platform is not designed for crisis intervention. In an emergency, please call 999, contact Samaritans (116 123), or go to your nearest A&E. For urgent mental health support, contact your local crisis team.

Client FAQs

Still have questions?

In a crisis? Help is available right now