Connect and Treat Limited

Therapist Terms and Conditions

Version: 1.0 · Date of issue: 29 August 2026

Connect and Treat Limited, registered in England and Wales with company number 14825853, registered office Apollo House, Hallam Way, Whitehills Business Park, Blackpool, England, FY4 5FS ("Connect & Treat", "we", "us", "our"). Contact: hello@connectandtreat.com.

These terms govern your registration with us, your listing on the Platform, and the basis on which Clients book and pay for your services through it. They must be read with our Client Terms and our Privacy Policy.

By submitting the registration form you offer to be bound by these terms. The agreement comes into effect when we notify you that your registration has been accepted.

Background

A. Connect & Treat operates an online platform which allows Clients to find, book and pay for therapy with independent practitioners.

B. You confirm that you are acting in the course of a business, trade or profession, and that you are aged 18 or over.

C. The therapeutic contract in respect of each Session is formed between you and the Client. No contract for the provision of therapy arises between us and any Client.

D. We provide technology, introduction and payment facilitation only. We do not deliver therapy, supervise your clinical practice or make clinical decisions. It is your responsibility to access supervision as per the guidance from your Accrediting Body.

1. Definitions

"Accrediting Body" means a professional or regulatory body listed in Schedule 2, or otherwise approved by us in writing.

"Business Day" means a day other than a Saturday, Sunday or public holiday in England.

"Client" means any person who books or receives Therapist Services through the Platform.

"Client Terms" means our terms and conditions applying to Clients, as amended from time to time.

"Commission" means the percentage of the Fee set out in Schedule 1, or such other percentage as is shown on your dashboard.

"Commencement Date" means the date on which we notify you that your registration has been accepted.

"Data Protection Laws" means the UK GDPR, the Data Protection Act 2018 and all other applicable law relating to the processing of personal data, together with binding guidance issued by the Information Commissioner.

"Fee" means the session price you set, as displayed on your Profile at the time of booking. It does not include the Platform Service Fee.

"Platform Service Fee" means the additional amount we charge the Client on each booking, as set out in Schedule 1.

"Material Breach" means a breach which is serious in its effect on us, or which materially prejudices the safety, welfare or lawful interests of a Client.

"Payment Processor" means Stripe, Inc. and its affiliates, or such other payment services provider as we appoint.

"Platform" means the website at www.connectandtreat.com and any associated applications, dashboards and booking tools operated by us.

"Profile" means the pages of the Platform displaying your information.

"Session" means an appointment for Therapist Services booked through the Platform for a specified date and time.

"Therapist Services" means the therapy, counselling or psychological services you deliver to Clients.

"you", "your" means the practitioner registering with us.

References to "including" are illustrative. Clause headings do not affect interpretation. References to writing include email. References to a statute include amendments and re-enactments.

2. Registration and eligibility

2.1 Submission of a registration form is an offer by you to use the Platform on these terms. We may accept or reject any registration at our discretion. No binding obligation arises until we notify you that your registration has been accepted.

2.2 You warrant that at the Commencement Date and throughout the term you:

(a) are a member in good standing of at least one Accrediting Body, subject to no condition, restriction or sanction affecting your practice;

(b) hold professional indemnity and public liability insurance with a reputable insurer, valid in each jurisdiction in which you practise, at a level not less than £10,000,000;

(c) hold a valid enhanced DBS certificate (or equivalent in your jurisdiction of practice) issued within the preceding 36 months;

(d) hold all qualifications, registrations and permissions necessary to deliver the Therapist Services lawfully;

(e) have at least three years' post-qualification experience in the Therapist Services you offer; and

(f) are not subject to any pending investigation, complaint or disciplinary process by any Accrediting Body, regulator or law enforcement agency, and have had no adverse finding made against you.

2.3 You must provide evidence of the matters in clause 2.2 on request and on each anniversary of the Commencement Date, and must notify us in writing within five Business Days if any of them ceases to be true.

2.4 Acceptance onto the Platform confers no entitlement to any particular volume of bookings, search position or income.

2.5 You will not be listed as available to Clients until we have accepted your registration, you have set your availability on the Platform, and your Payment Processor account is connected and able to receive payments.

3. Our services and licence

3.1 We grant you a personal, revocable, non-exclusive and non-transferable licence to use the Platform during the term, solely to list, administer and deliver your own Therapist Services.

3.2 You are responsible for your access credentials and for all activity under your account. Accounts may not be shared between practitioners.

3.3 You must not copy, reverse engineer, resell or scrape any part of the Platform, or use it on behalf of any other practitioner.

3.4 The Platform is provided with reasonable skill and care but on an "as is" and "as available" basis. We may modify, suspend or discontinue features and carry out maintenance, giving reasonable notice of any change likely to have a material adverse effect on you.

3.5 You are responsible for your own equipment, connectivity and software, and for ensuring that the technology you use to deliver Sessions is secure and clinically appropriate.

4. Your obligations

4.1 You are wholly independent of us in relation to your clinical practice, including assessment, treatment planning, clinical decision-making, risk assessment, safeguarding referral and record-keeping.

4.2 You must:

(a) deliver the Therapist Services with the skill and care to be expected of a competent practitioner in your field, and in accordance with the ethical framework and supervision requirements of each Accrediting Body of which you are a member;

(b) keep your Platform calendar accurate and current at all times, and remove availability promptly when you are not available;

(c) respond to each booking within the time shown in the dashboard, and attend each confirmed Session at the time and by the means agreed;

(d) satisfy yourself that each Client is suitable for the modality offered and, where they are not, tell the Client and make appropriate alternative recommendations or referrals;

(e) operate appropriate safeguarding, risk assessment and escalation arrangements, and notify us where a serious incident arises in relation to a Client;

(f) maintain clinical records in accordance with your Accrediting Body's requirements and applicable law;

(g) ensure Sessions take place in a private, secure and confidential setting; and

(h) comply with all applicable law, including consumer protection, advertising, equality and tax legislation, in each jurisdiction in which you practise.

4.3 You must ensure that all information you supply for publication on your Profile is accurate, current and not misleading, and that you hold the rights in any photograph you upload. You must not include contact details, external booking links or social media handles on your Profile.

4.4 We may edit, reformat or remove Profile content which we reasonably consider inaccurate, misleading, unlawful or non-compliant.

4.5 You grant us a non-exclusive, royalty-free licence to host, display and use your Profile content for the purpose of operating and marketing the Platform, including search engine optimisation. You retain all intellectual property rights in that content. All rights in the Platform itself remain ours.

4.6 The Platform includes a Client review facility from which you may not opt out while listed. You may respond to a review, but must do so professionally and must not disclose clinical or confidential information. You may report a review you consider false, defamatory or otherwise unlawful, and we will act reasonably in deciding whether to amend or remove it.

4.7 You must notify us immediately of any change in your professional status, insurance, registration or any other matter which would reasonably affect your suitability to remain on the Platform.

5. Bookings, cancellation and non-attendance

5.1 Booking and confirmation. A Client books by selecting an available slot on your Profile and paying, at the point of booking, the Fee plus the Platform Service Fee. Payment does not of itself confirm the Session. The booking is held as awaiting your confirmation. The Session is confirmed when you accept it through the Platform. If you decline, or do not accept within the time shown in the dashboard, the Client is refunded in full and no Commission is payable.

5.2 Your control of availability. You are solely responsible for ensuring that your calendar reflects only those times at which you are genuinely available and willing to work. You must respond to each booking within the time shown in the dashboard. Persistent failure to accept, or cancellation attributable to inaccurate availability, is a Material Breach.

5.3 Funds held pending delivery. We hold the Fee following booking and release it in accordance with clause 6. The Platform Service Fee is our charge to the Client and is not held for you. Until you have accepted a booking, the Client is entitled to a full refund if the booking is cancelled, declined or expires.

5.4 Client cancellation with more than 48 hours' notice. Where a Client cancels a confirmed Session, or requests to reschedule and no alternative slot is agreed, more than 48 hours before the scheduled start time, the Client receives a full refund of the Fee and the Platform Service Fee. No sum is payable to you and no Commission is payable to us.

5.5 Client cancellation within 48 hours, and non-attendance. Where a Client cancels a confirmed Session within 48 hours of the scheduled start time, or fails to attend, the Session is chargeable in full. The Client is not refunded. We will release the Fee less Commission to you and retain Commission and the Platform Service Fee.

5.6 Your cancellation. Where you cancel a Session, or fail to attend, the Client receives a full refund of the Fee and the Platform Service Fee. No sum is payable to you and no Commission is payable to us. This applies however late the cancellation is made.

5.7 Clinical grounds. Nothing in this clause requires you to deliver a Session where doing so would be clinically inappropriate or unsafe. Where you decline or cancel on genuine clinical, safeguarding or emergency grounds and notify us promptly, the cancellation will be disregarded for the purposes of clause 5.2 and clause 12, and the Client is refunded in full.

5.8 Timing and notice. The 48-hour threshold is measured by reference to the time notice is received through the Platform. Notice given outside the Platform is not effective for these purposes. The 48-hour rules in clauses 5.4 and 5.5 apply only once a Session has been confirmed under clause 5.1.

5.9 Rescheduling. A Session moved by agreement to a new date and time carries the original booking, Fee and Platform Service Fee across. Commission is not charged twice.

5.10 Recording non-attendance. You must record a Client's non-attendance through the Platform promptly, and in any event before the end of the calendar day of the scheduled start time. If neither cancellation nor non-attendance is recorded, the Session is treated as delivered after its scheduled end time.

6. Fees, commission and payment

6.1 You set your own Fee for each Session type through your dashboard, subject to any minimum or maximum we publish. The Fee is inclusive of VAT where applicable. You are responsible for your own VAT position.

6.2 Commission is payable at the rate set out in Schedule 1. The applicable rate applies to first Sessions, follow-on Sessions and Sessions with Clients you have invited onto the Platform, unless Schedule 1 or your dashboard provides otherwise.

6.3 We may vary the standard Commission rate, or the rate applying to you, on not less than 30 days' written notice. A revised rate applies only to Sessions booked after it takes effect. If you do not accept the variation you may terminate under clause 12.3 before it applies.

6.4 You appoint us as your agent for the limited purpose of collecting the Fee from the Client. Payment of the Fee by a Client to us discharges the Client's payment obligation to you. The Platform Service Fee is charged by us to the Client as principal. It is not part of the Fee, is not subject to Commission, and is not paid to you.

6.5 We hold the Fee from booking and release the Fee less Commission to you after the Session has taken place, or after a cancellation or non-attendance falling within clause 5.5. No sum is released to you in the circumstances described in clauses 5.1, 5.4 and 5.6.

6.6 Payments are processed through the Payment Processor. You must open and maintain a connected account with it, accept its terms directly and satisfy its identity and anti-money laundering requirements. We cannot release funds until you have done so. Transaction charges levied by the Payment Processor are borne by us and are not deducted from the sum released to you.

6.7 Payment is released in accordance with the Payment Processor's payout schedule. You are responsible for the accuracy of the account details you supply.

6.8 Where a refund, chargeback or reversal is made to a Client, we may set off the corresponding amount and any associated fee against sums otherwise due to you, or invoice you for it.

6.9 Where we reasonably suspect that you have misreported the status of a Session in order to affect the sums payable, we may withhold the affected sums pending investigation. We will notify you of the reasons and the steps required to resolve it, and will release any sums found to be properly due without undue delay.

6.10 Any query relating to Fees, Commission or payment must be raised with us at hello@connectandtreat.com within 60 days of the relevant Session.

6.11 You are responsible for your own income tax, National Insurance and any other taxes or social security contributions arising in connection with sums received under this agreement.

7. Non-circumvention

7.1 Sessions with Clients introduced to you through the Platform must be booked and paid for through the Platform for so long as this agreement is in force and for 12 months following that Client's most recent Session booked through it.

7.2 During that period you must not invite, encourage or induce such a Client to cancel a Platform booking and rebook directly, or to move ongoing work off the Platform for the purpose of avoiding Commission.

7.3 Clause 7.1 does not apply to any person who was your client before their first Session booked through the Platform, and does not prevent a Client from choosing of their own initiative to engage you directly after the 12-month period has expired.

7.4 Breach of this clause is a Material Breach. The parties agree that this clause goes no further than is reasonably necessary to protect our legitimate interest in recovering the cost of acquiring and introducing Clients.

8. Data protection

8.1 The parties are independent controllers. We are a controller in respect of personal data processed for operating the Platform, account administration, booking, payment, safeguarding, fraud prevention and service quality. You are a controller in respect of personal data processed for delivering the Therapist Services, including all clinical assessment, treatment, note-taking, supervision and record retention. Neither party is a processor for the other.

8.2 Each party must comply with Data Protection Laws in respect of its own processing and must: identify a lawful basis under Article 6 UK GDPR and a condition under Article 9 for special category data (you are expected to rely on Article 9(2)(h) with the applicable Data Protection Act 2018 safeguards; we will ordinarily rely on Article 9(2)(a)); provide clear transparency information to Clients; maintain appropriate technical and organisational measures under Article 32, taking account of the sensitivity of mental health data; and keep records of processing under Article 30.

8.3 You must not use Client personal data obtained through the Platform for any purpose other than delivering the Therapist Services and complying with your professional and legal obligations. In particular, you must not use it for direct marketing or to build a client list for use outside the Platform.

8.4 Each party must notify the other without undue delay, and in any event within 24 hours, of any personal data breach affecting personal data shared under this agreement, and must provide reasonable assistance to the other in responding to a data subject request, complaint or regulatory enquiry.

8.5 Where you practise from outside the United Kingdom, or otherwise transfer Client personal data outside the United Kingdom, you must ensure an appropriate transfer mechanism under Chapter V UK GDPR is in place and complete such documentation as we reasonably require.

8.6 This clause survives termination.

9. Client care and complaints

9.1 You are responsible for handling complaints about the Therapist Services. Where a complaint is made to us, we will refer it to you.

9.2 You must acknowledge a complaint within two Business Days, respond substantively within 28 Business Days, and use reasonable endeavours to resolve it within 28 Business Days. You must keep us informed of its progress without disclosing clinical information beyond what is necessary.

9.3 You must notify us promptly of any complaint escalated to an Accrediting Body, any claim notified to your insurer, and any serious incident involving a Client.

9.4 You are solely liable to the Client for any failure in the Therapist Services, except to the extent caused by our negligence or breach of this agreement.

10. Confidentiality

10.1 Each party must keep confidential all information disclosed by the other which is identified as confidential or would reasonably be regarded as such, including commercial terms, technology, business plans and Client information, and must not use it other than for the performance of this agreement.

10.2 This does not apply to information which is or becomes public through no breach of this agreement, was lawfully held before disclosure, is independently developed, or is lawfully received from a third party without restriction.

10.3 A party may disclose confidential information to its professional advisers under equivalent obligations of confidence, or where required by law, a court or an Accrediting Body.

10.4 Nothing in this clause restricts either party from making a protected disclosure or reporting a concern to a regulator, or overrides your professional duty of confidentiality to a Client.

10.5 This clause survives termination.

11. Liability and indemnity

11.1 Nothing in this agreement limits or excludes either party's liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any liability which cannot lawfully be limited.

11.2 Subject to clause 11.1, neither party is liable to the other for loss of profit, revenue, anticipated savings, business, opportunity, goodwill or data, or for any indirect or consequential loss.

11.3 Subject to clauses 11.1 and 11.2, our total aggregate liability arising out of or in connection with this agreement, whether in contract, tort (including negligence) or otherwise, shall in no circumstances exceed the Commission due and payable to the Platform hereunder on the date of the event giving rise to the relevant claim.

11.4 We are not liable for the acts or omissions of any Client.

11.5 You indemnify us and all the officers, directors and employees of Connect and Treat Limited against all liabilities, losses, damages, fines, costs and expenses (including reasonable legal costs) arising out of or in connection with: (a) your delivery of, or failure to deliver, the Therapist Services; (b) any claim by a Client or third party in respect of them; (c) your breach of clause 2.2, clause 4.3 or clause 8; or (d) any claim that you are or were an employee or worker of Connect & Treat, or any associated tax, National Insurance or employment liability.

11.6 This clause survives termination.

12. Suspension and termination

12.1 We may suspend your Profile, your access to the Platform or the release of payments, with immediate effect and without prior notice, where we reasonably suspect a Material Breach, fraud or conduct putting a Client at risk; where you cease to satisfy any warranty in clause 2.2 or fail to provide evidence requested under clause 2.3; where you are subject to a regulatory or disciplinary process material to your suitability to practise; or where we are required to do so by law or by the Payment Processor.

12.2 Where we suspend, we will notify you as soon as reasonably practicable of the reason, the expected duration and, where the matter is capable of remedy, the steps required to lift it. We will keep any suspension under review and lift it promptly once the grounds cease to apply.

12.3 Either party may terminate this agreement on 30 days' written notice. You must honour any Session already booked, or cancel it under clause 5.6, and must make arrangements for the safe conclusion, transfer or referral of ongoing work with Clients introduced through the Platform.

12.4 Either party may terminate immediately by written notice if the other commits a Material Breach which is not capable of remedy, or which is capable of remedy and is not remedied within 14 days of written notice; is persistently in breach; or becomes insolvent, enters into an arrangement with creditors, has a receiver, administrator or liquidator appointed, or ceases to carry on business.

12.5 On termination your Profile will be removed from public view, we will pay you any sums properly due less any amounts owed to us, and you must cease all use of the Platform. Clauses 6.8 to 6.11, 7, 8, 10, 11, this clause 12.5 and clause 13 survive termination, together with any provision which by its nature is intended to survive.

12.6 Termination does not affect accrued rights and remedies.

13. General

13.1 Independent contractors. You provide the Therapist Services as an independent practitioner in business on your own account. Nothing in this agreement creates a relationship of employment, worker and employer, agency (save under clause 6.4), partnership or joint venture. You are free to set your own Fees, determine your own availability, choose your clinical methods, and provide services to clients and through other platforms and channels on such terms as you see fit.

13.2 Variation. We may vary these terms to reflect changes in law, regulatory requirements, the Platform or our commercial model. We will give not less than 30 days' written notice of any variation materially adverse to you or affecting Commission. If you do not accept it you may terminate under clause 12.3 before it takes effect; continued use of the Platform afterwards constitutes acceptance.

13.3 Notices. Notices must be in writing to the email address held on your account or, in our case, to hello@connectandtreat.com. Email notices are deemed received at the time of transmission or, if sent outside business hours, at 9.00 am on the next Business Day.

13.4 Assignment. You may not assign or subcontract any of your rights or obligations without our written consent. We may assign or transfer this agreement to a group company or to a purchaser of our business or assets on written notice.

13.5 Force majeure. Neither party is liable for failure or delay caused by an event beyond its reasonable control, provided it notifies the other and uses reasonable endeavours to mitigate. This does not apply to any obligation to pay money.

13.6 Third party rights. Save that our officers, employees and group companies may enforce clause 11.5, no person who is not a party may enforce any term of this agreement.

13.7 Waiver and severance. No failure or delay in exercising a right waives it. If any provision is or becomes invalid or unenforceable, it is to be modified to the minimum extent necessary or deemed deleted, and the remainder is unaffected.

13.8 Entire agreement. This agreement, together with the Client Terms, the Privacy Policy and any policies we publish on the Platform from time to time, constitutes the entire agreement between the parties and supersedes all previous agreements and understandings. Neither party has relied on any statement not set out in it, but nothing limits liability for fraudulent misrepresentation.

13.9 Conflict. In the event of conflict, these terms prevail, save in respect of cancellation and refund entitlements owed to Clients, where the Client Terms prevail.

13.10 Governing law and jurisdiction. This agreement and any dispute or claim arising out of or in connection with this agreement or its subject matter or formation, including non-contractual disputes or claims, is governed by the law of England and Wales, and the parties submit to the exclusive jurisdiction of the courts of England and Wales.

Schedule 1 — Commission and payment summary

Standard Commission rate: 15% of the Fee.

If a different rate is shown on your dashboard, that rate is used instead. The same rate applies to first Sessions, follow-on Sessions, and Sessions with Clients invited onto the Platform by you.

Platform Service Fee: 5% of the Fee, subject to a minimum of £5, or such other rate as is shown to the Client at checkout. The Platform Service Fee is ours and is not paid to you.

At the standard Commission rate, "Fee less Commission" is 85% of the Fee.

Payment Processor transaction charges are borne by us and are not deducted from the sum released to you.

Schedule 2 — Accrediting bodies

The following professional and regulatory bodies, and any equivalent body we approve in writing for practitioners based outside the United Kingdom:

• ACATAssociation for Cognitive Analytic Therapy
• ACCAssociation of Christian Counsellors
• ACPAssociation of Child Psychotherapists
• APAddiction Professionals
• APCPIrish Association of Professional Counsellors and Psychotherapists
• BAATBritish Association of Art Therapists
• BABCPBritish Association for Behavioural and Cognitive Psychotherapies
• BACPBritish Association for Counselling and Psychotherapy
• BADTHBritish Association of Dramatherapists
• BAMTBritish Association of Music Therapy
• BPCBritish Psychoanalytic Council
• BPSBritish Psychological Society
• COSCACounselling & Psychotherapy in Scotland
• COSRTCollege of Sexual and Relationship Therapists
• EMDR UKEMDR Association UK
• FTAIFamily Therapy Association of Ireland
• HCPCHealth and Care Professions Council
• IACPIrish Association for Counselling and Psychotherapy
• IAHIPIrish Association of Humanistic & Integrative Psychotherapy
• ISSTInternational Society of Schema Therapy
• NCACNational Counsellor Accreditation Certificate
• NCPSNational Counselling and Psychotherapy Society
• NMCNursing and Midwifery Council
• PSIPsychological Society of Ireland
• PTUKPlay and Creative Arts Therapists
• UKAHPPUK Association for Humanistic Psychology Practitioners
• UKATAUK Association for Transactional Analysis
• UKCPUK Council for Psychotherapy
• ACAssociation for Coaching
• APECSAssociation for Professional Executive Coaching and Supervision
• HGIThe Human Givens Institute

Connect and Treat Limited · Company number 14825853 · Registered office Apollo House, Hallam Way, Whitehills Business Park, Blackpool, England, FY4 5FS · hello@connectandtreat.com